Frequently Asked Questions.


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FAQs

1

How does the process of moving my vehicle work?

Once you submit the required paperwork to us, a member of our team will contact you to go over your transportation schedule needs. Our team will keep you informed throughout the process of the pick up and delivery schedule of your vehicle. One of our experienced contracted carriers will contact you the day before the pick up of your vehicle to arrange a time the following day to pick up your vehicle. The same procedure will be used for the delivery of your vehicle.
2

Is my vehicle insured during this transport?

Yes, all carriers are fully insured to meet all State and Federal requirements. The transport driver will thoroughly inspect the vehicle at pick up and delivery. When your vehicle is delivered, it is your responsibility to inspect for any damage that may have occurred during transport. Document any damage on the Bill of Lading and obtain the driver's signature. The insurance company will not process claims if damages are not documented at the time of delivery.
3

Where will my vehicle be picked up and delivered?

The vehicle will be picked up/delivered as close to your home as possible. Occasionally, the maneuverability of large transport carriers or local government regulations will not allow the transporter truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a shopping mall.
4

What items, if any, can I put inside my car?

Personal belongings in the vehicle are not allowed nor are these items covered by carrier insurance. If you choose to put items in your vehicle it is completely at your own risk. ABSOLUTELY NO firearms, hazardous materials, illegal substances or contraband may be placed in the vehicle. Not only are vehicle shipping and car transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle. The vehicle shipping and car transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car.
5

How do I pay for my vehicle transportation services?

In most cases, after the transportation contract is signed, you will need to pay the initial fee agreed upon in the contract. This can be done via credit card. The remaining balance will be paid upon delivery of your vehicle in cash or certified funds to the driver. If you prefer to pay for the complete transportation cost before delivery is made this can also be done via credit card.
6

Do you guarantee a timely delivery?

A coast to coast vehicle transport trip usually takes from 7 to 14 days. Shorter auto shipping trips can take from 1 to 7 days, depending on the distance. Traffic, inclement weather, truck breakdowns, seasonal fluctuations and other unforeseen events may delay the auto shipping of your vehicle. Pickup and delivery dates are estimated but are not guaranteed.