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Frequently Asked Questions

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Once you submit the required paperwork to us, a member of our team will contact you to go over your transportation schedule needs. Our team will keep you informed throughout the process of the pick up and delivery schedule of your vehicle. One of our experienced contracted carriers will contact you the day before the pick up of your vehicle to arrange a time the following day to pick up your vehicle. The same procedure will be used for the delivery of your vehicle.

Once the driver arrives he/she will inspect the car using a bill of lading. Once the car is inspected, it’ll be loaded on a trailer and it is off to its destination.

Open transportation is exposed to outside elements. Dealers routinely ship and receive cars by open trailer. Enclosed transport is utilized for custom, classic, exotic, or luxury cars and are considerably more expensive.

In most cases, after the transportation contract is signed, you will need to pay the initial fee agreed upon in the contract. This can be done via credit card. The remaining balance will be paid upon delivery of your vehicle in cash or certified funds to the driver. If you prefer to pay for the complete transportation cost before delivery is made this can also be done via credit card.

Yes. Upon scheduling your shipment, you will receive the driver’s contact information that will allow you to reach the driver should you have any questions.  At Mountainview Logistics we are also available at any time, should you have any questions regarding the status of your vehicle.

At both pickup and delivery it is recommended that you be present, however, we know sometimes work schedules conflict with this process.  A representative can also be there to inspect the vehicle and mark any damage on the Bill of Lading prior to signing it.  If you think you aren’t going to be available, feel free to contact our office and we’ll work to accommodate you on a case-by-case basis.

For optimal results, we advise you try to schedule your transport 2-4 weeks in advance.  A driver is usually scheduled 4 days prior to desired pick up day.

Auto transport quotes and rates vary depending on a number of factors.  Distance, make and model of the vehicle, location and weather are just a few variables that impact pricing.  Additional factors include transport type, vehicle condition, location, seasonality and more. Rest assured you’ll always get the best price from us.

A vehicle transport can take anywhere from two days to up to ten days for cross-country trips. Traffic, inclement weather, truck breakdowns, seasonal fluctuations and other unforeseen events may delay the auto shipping of your vehicle. Pickup and delivery dates are estimated but are not guaranteed. For a detailed explanation, simply call our car shipping experts for a case-by-case evaluation on your circumstances.

We suggest you remove any personal items, especially anything of value as these items are not covered under the insurance. Remove any automatic toll devices and disable any sort of security devices which could give the driver issues when loading or unloading the vehicle. There should be no items inside the vehicle that obstruct the rear view.  

We strongly advise against personal items as most drivers are not allowed to move cars with personal items as these items are not covered by carrier insurance. Should you decide to pack personal items inside your vehicle, it must not exceed 100lbs and must be kept in the trunk or back seats below window line.

 If you choose to put items in your vehicle it is completely at your own risk. ABSOLUTELY NO firearms, hazardous materials, illegal substances or contraband may be placed in the vehicle. Not only are vehicle shipping and car transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle. The vehicle shipping and car transport truck is subject to inspection by the DOT and state law enforcement at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car.

Yes, your vehicle is fully insured by the carrier company’s cargo and liability policy from the moment the vehicle is loaded onto the truck until it is unloaded.

The vehicle is inspected at pick up and at delivery. A Bill of Lading is written out on the condition of the car at pick up.  If there are any damages upon delivery, they must be written on the Bill of Lading at that point.

The vehicle will be picked up/delivered as close to your home as possible. Occasionally, the maneuverability of large transport carriers or local government regulations will not allow the transporter truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a shopping mall.

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